I sent a letter to my security company stating that I was paying the final installment on my 60 month contract. I have been contacted several times over the last two months about Vivint wanting me to renew my contract. I told them that I was not interested. Now as of 8/2/2012, they are saying that I owe them money. I told them my account terminated in June and that I had sent them my final payment on 5/24/2012. They told me I had to write a "HANDWRITTEN" letter to them, no where on the contract does it state this. I wrote the handwritten letter and a typed letter as well. Today, of course, they notify me that they will not cancel my account because it has been renewed for a year automatically. They say they never received my letter but they did receive my payment! Texas had a house bill for automatic renewals http://www.capitol.state.tx.us/tlodocs/79R/billtext/html/HB02229I.htm Did this thing pass because I could really use the law that states they have to notify me in writing and give me an opportunity to make sure it is cancelled. They have lied for years.
Answer
Contact the consumer division of the Office of the Attorney General and file a complaint.
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