Friday, 26 September 2014

Is it legal for a company to only allow you to cancel your online subscription if you call them by phone?

Question

Is it legal for a company to only allow you to cancel your online subscription if you call them by phone?



Answer

Yes. I'd follow up the phone call with a letter memorializing the conversation, though.

THIS POST CONTAINS GENERAL INFORMATION AND IS INTENDED FOR ENTERTAINMENT PURPOSES ONLY. IT DOES NOT CONSTITUTE LEGAL ADVICE, NOR DOES IT CREATE ANY ATTORNEY-CLIENT RELATIONSHIP. FOR LEGAL ADVICE ON YOUR PARTICULAR MATTER, CONSULT YOUR ATTORNEY.



Answer

Yes, but follow up with a letter.



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